Shipping & Refund Policy

Rola Essence | Shipping & Refund Policy 🌿

At Rola Essence, every order is prepared with care, intention, and a little handmade magic. As a small business, we appreciate your patience and support while we carefully prepare your treasures for their journey to you.

Shipping Policy

Order Processing & Shipping

• Orders are prepared and shipped within 5–7 business days after your order is placed.
• Business days exclude Sundays and applicable postal holidays.
• Orders are not shipped on Sundays.
• Processing times may vary during holidays, high-volume periods, or unforeseen circumstances. We will communicate significant delays whenever possible.

Shipping & Delivery

• Orders are shipped through USPS.
• Once your order has shipped, you will receive a shipping confirmation with tracking information when available.
• Delivery times depend on USPS, your location, weather conditions, and other factors outside our control.
• The 5–7 business day processing period does not include shipping transit time.

Shipping Addresses

Please double-check your shipping address before completing your purchase. Rola Essence is not responsible for delivery issues caused by incorrect or incomplete addresses provided at checkout.

If you notice an error, please contact us as soon as possible at Rola@RolaEssence.com. We will do our best to assist before your order ships.

Refund & Return Policy

We want you to love your Rola Essence treasures. If something isn’t quite right, we’re happy to help.

Returns

• Return requests must be made within 25 days of delivery.
• Please contact Rola@RolaEssence.com before sending any items back.
• Items must be unused, unopened, and in their original packaging to qualify for a return.
• Due to hygiene and safety considerations, opened or used skincare, bath, body, and personal care products cannot be returned.
• Customers are responsible for return shipping costs unless the return is due to an error on our part.

Refunds

• Once your returned item is received and inspected, we will notify you of the refund decision.
• Approved refunds will be issued to the original payment method within 10 business days.
• Your bank or payment provider may require additional time to post the refund.

Damaged or Incorrect Orders

If your order arrives damaged or you receive the wrong item, please contact us promptly at Rola@RolaEssence.com with your order number and clear photographs of the issue.

We will review the situation and work toward a fair resolution.

Exchanges

We do not offer direct product exchanges. If you need assistance with a refund or placing a new order, please contact us.

Questions? We’re Here to Help!

Rola Essence is a small handmade business, and your happiness matters to us. We believe in kindness, honesty, and clear communication.

If you have any questions about your order, shipping, or returns, please reach out to Rola@RolaEssence.com.

Thank you for supporting handmade creations and allowing a little Rola Essence magic into your home.

Rooted in nature. Handmade with care. Sent with love. 🌙